Troubleshooting · Checked 2026-09-13
My drawing is not showing as saved
Protect the open drawing and resolve connection or save warnings before leaving.
Why this can happen
A network interruption, expired session or conflicting saved version can prevent a save from completing.
What to do
- Keep the drawing open and read the save status or error message in the top bar.
- Check your connection and retry using the available save controls. Avoid editing the same drawing in several tabs.
- If a conflict appears, review the choices carefully. Reloading the saved version can discard unsaved local changes.
- If the issue continues, contact support with the visible error, approximate time, device and steps you took. Do not send passwords or access keys.
Check before you continue
An image export can preserve a visual reference but is not a replacement for a saved, editable project. Do not assume an unsaved drawing will survive a reload.
Related demonstrations
These show the relevant tools; they may not reproduce your exact problem.
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