Troubleshooting · Checked 2026-09-13
Ask the assistant for help or preview drawing changes
Ask software questions, or describe a supported drawing change and review it before applying.
Why this can happen
The public product chat and your signed-in drawing assistant serve different purposes. Public chat cannot access accounts or private drawings.
What to do
- Sign in and open AI assistant from your dashboard or drawing editor. Use Ask a question for software help or information about your saved drawings.
- For an edit, open the drawing and choose Drawing changes. Describe inside room dimensions, wall height, openings or equipment placement. Select an existing object first when your request refers to it.
- Choose Preview changes. If the assistant asks a question, provide the missing detail. Review the Before and Proposed views, the change list and any warnings.
- Choose Apply changes to update the editor, or Dismiss preview to leave the drawing unchanged. If you edit the drawing while reviewing, request a fresh preview.
- Use Undo AI changes or editor Undo if needed. Wait for the editor’s Saved indicator before leaving; applying a preview is not itself confirmation that the drawing has saved.
Check before you continue
Preview release with usage limits. Supported requests include rectangular rooms, hosted doors and windows, catalogue assets, movement, labels, colours, zones and routes. Complex roofs, irregular room design and a complete safe enclosure still need manual work and professional review. Existing plan and export restrictions apply. Do not submit passwords, medical records or confidential personal information.
Related demonstrations
These show the relevant tools; they may not reproduce your exact problem.
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